Privacy Policy

This Privacy Policy explains how Gather Foods ("we", "us", "our") collects, holds, uses, and discloses personal information about individuals who interact with our business, website, and services.

By using our website or providing us with personal information, you consent to the collection, use, and disclosure of your information as set out in this policy.

The types of personal information we may collect include:

• Name, email address, phone number, and postal or delivery address;
• Business or organisation details (for wholesale and catering clients);
• Payment and billing information (processed by our secure third-party payment providers);
• Order history, enquiry details, and event or dietary requirements;
• Information you provide when contacting us or subscribing to marketing communications;
• Technical information such as IP address, browser type, device information, and website usage data collected via cookies and analytics.

We collect personal information:

• Directly from you when you place an order, request a quote, subscribe to our newsletter, or contact us;
• Automatically when you use our website, through cookies and similar technologies;
• From third parties, such as payment processors, delivery partners, or referrers, where relevant to providing our services.

We use personal information to:

• Provide our products and services, including processing orders, catering, and event bookings;
• Communicate with you about your enquiries, orders, or events;
• Send you marketing communications (where you have opted in), including newsletters and promotions;
• Improve our website, products, and services;
• Comply with our legal obligations.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

We may disclose personal information to:

• Service providers who assist us in operating our business (e.g. payment processors, hosting providers, delivery couriers, email and analytics providers);
• Professional advisors, including accountants and lawyers;
• Government, regulatory, or law enforcement bodies where required by law.

We do not sell your personal information. Some of our service providers may be located overseas; where this is the case, we take reasonable steps to ensure they handle your information in accordance with the APPs.

Our website uses cookies and similar technologies to help operate the site, remember your preferences, and understand how visitors use our website. You can control cookies through your browser settings, though some site features may not work as intended if cookies are disabled.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage, access controls, and encrypted connections for data transmitted through our website.

No method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

We retain personal information only for as long as necessary to provide our services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to destroy or de-identify it.

You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable time.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "last updated" date.

Questions or concerns about privacy? Please contact us at: