
Policies
Terms & Conditions — Catering & Events
The terms that apply to our pickup catering, delivered catering, and external events. Please read carefully — these form part of your booking agreement with Gather Foods.
Pickup & Delivered Catering
Minimum Order
Monday–Friday, 8am–5pm: $500.
Orders outside these hours incur a minimum spend of $2,000.
Weekend Minimums
- Saturday: $2,000 minimum spend
- Sunday: $3,000 minimum spend
Public Holidays
Minimum $2,000 order + 15% surcharge.
Payment Fees
Credit card payments incur a 1.81% surcharge.
Price Adjustments
All prices are subject to change with at least 48 hours' notice.
Delivery Fees
$55 within 20km of Perth CBD, Monday–Friday, 8am–5pm.
Deliveries outside these times or areas are priced on application.
Lead Time
Orders require a minimum of 5 working days' notice.
If your order falls within 5 working days of your event, please contact us directly — we may still have capacity to accommodate your request.
Final Numbers & Details
Confirm no later than 5 working days prior to your order.
We will always do our best to accommodate last-minute requests — please call us on (08) 6270 1115 to discuss.
Staffing & Equipment
- Prices do not include staff or equipment unless stated otherwise.
- Staffing starts at $70/hour (minimum 3 hours), including setup and pack-down.
- Independently sourced equipment is on-charged as per your order needs.
Payment Terms
50% deposit for catering orders over $2,000, one or more weeks prior to delivery, due upon approval.
Full payment is required 5 working days prior to the order.
Any menu changes within 5 working days of the order may incur additional fees.
Cancellations
- 7+ working days' notice: 50% cancellation fee.
- Less than 7 working days' notice: 100% cancellation fee.
Food Safety
All food is prepared, stored, and served under strict hygiene standards.
To ensure quality and safety, all food is intended to be consumed at the event venue and cannot be taken off-site (including sit-down menus).
Dietary Needs & Seasonal Availability
We make every effort to accommodate dietary requirements, but please note that our kitchen handles common allergens.
Menus may vary slightly based on seasonal availability of produce.
External Events — Terms & Conditions
Booking & Confirmation
All bookings must be confirmed in writing via signed quote or email.
A deposit invoice will be issued according to Gather Foods' payment schedule and must be paid within 3 working days of the invoice date.
If the deposit is not received on time, Gather Foods reserves the right to release the booking.
Cancellations
All cancellations must be in writing. Deposits are non-refundable.
Additional cancellation fees apply as follows:
- More than 90 days: deposit retained.
- 30–90 days: deposit + 25% of the remaining balance.
- 14–30 days: deposit + 50% of the remaining balance.
- 7–14 days: deposit + 75% of the remaining balance.
- Less than 7 days: deposit + 100% of the remaining balance.
Postponements
- Requests to postpone must be made in writing and are subject to availability.
- The new date must be within 12 months unless otherwise agreed.
- A postponement fee of up to 50% of the estimated costs may apply.
- The deposit will be retained as security for the new date at Gather Foods' discretion.
Unconfirmed Bookings
Tentative bookings will be held for 1 month. If not confirmed, they will be released after reasonable attempts to contact the client.
Payment Terms
- Upon confirmation: non-refundable deposit of 50% of the total quoted charges.
- 4 weeks before event: final balance due, adjusted for confirmed numbers (strictly no later than 14 days prior).
- Events booked within 30 days of the date require full payment upfront.
- Overdue invoices incur 8% monthly compounding interest, plus recovery costs.
- Payments by bank transfer or credit card (fees apply; details on invoice).
Confirming Numbers
Final guest numbers must be confirmed no later than 14 days before the event.
If no updated number is provided, the higher of the quoted or actual attendance will be charged.
Public Holidays
A 25% surcharge applies on public holidays. Should new holidays be declared impacting your booking, related costs will be passed on.
Quoted Prices & Inflation
For events booked more than 12 months in advance, prices may be reviewed within 8 months of the event date.
Price increases of up to 15% may apply to cover supplier and labour costs.
Unforeseeable Circumstances
Gather Foods is not liable for delays or cancellations caused by unforeseeable circumstances beyond our control. These include, but are not limited to, extreme weather, power outages, strikes, government actions, natural disasters, or other events that could not have been reasonably anticipated or prevented.
Menus & Changes
- Final menu selections must be confirmed at least 28 days prior.
- Changes requested after this date will be accommodated where possible but cannot be guaranteed.
- If necessary, comparable substitutions may be offered due to supply shortages or seasonal variations.
- Gather Foods does not permit external food or beverage services unless agreed in writing beforehand.
Dietary Requirements
Final dietary requirements must be submitted at least 14 days prior.
Late requests will be considered where possible but cannot be guaranteed.
Please note: while we take care to prevent cross-contamination, our kitchen handles allergens and we cannot guarantee allergen-free food.
The client indemnifies Gather Foods against claims arising from consumption, except where caused by our negligence.
Equipment Hire
- Gather Foods can arrange equipment hire on your behalf.
- Any damage or loss of hired equipment is the client's responsibility, including water damage or loss of crates/boxes.
- Any equipment retained after staff leave may incur additional hire and collection fees.
- If returned equipment is unclean, cleaning fees will apply.
Service Staff
- Staff hours and rates are detailed in your event documents.
- A minimum of 3 hours applies to all staff bookings.
- Staff are charged starting at $70/hour.
- Public holiday rates apply for staff working on public holidays.
- Additional hours required due to event extension will be charged accordingly.
- Cleaning includes catering-related cleanup only — decorations, flowers, and similar items are not included.
Delivery & Pickup
Delivery and collection fees apply and vary depending on the event location and requirements.
These charges will be outlined in your quote.